Application of Quality Management Tools to Reduce
Costs with Scrap in the Automated Teller Machine
Industry
Item
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Tipo do ITEM
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pt-BR
Artigo Científico
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Título do Artigo
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pt-BR
Application of Quality Management Tools to Reduce
Costs with Scrap in the Automated Teller Machine
Industry
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Descrição
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pt-BR
Background: Globalization has increased competitiveness among markets and consequently, companies have sought to optimize their production processes to reduce scrap and production costs through the implementation of advanced technologies and quality tools. The quality tools facilitate the resolution of problems that interfere with the good performance of the process, product, or service and enable the continuous improvement of the processes, contributing to the scrap reduction and increasing customer satisfaction and reducing the costs of non-conforming materials. The objective of this study is to reduce financial losses associated with scrap generation through the introduction of quality tools applied to the production process in the automated teller machine industry.
Materials and Methods: The research methodology used was the case study applied in company of Manaus Trade Zone. A literature review was conducted regarding the most relevant quality tools to solve problems used currently in the industry. Process mapping (flow chart) and brainstorming were used to identify the bottlenecks that prevent the scrap reduction. Furthermore, pareto Diagram, trend Graph, scatter diagram, 5 Whys Analysis and 5W2H were employed in this study.
Results: Through the Pareto diagram it was possible to identify the card reader was the main cause of rejection, and along with 7 other items accounted for 78% of the 2018 and 2019 rejection costs. By using the 5W2H tool, it was possible to implement action plans to solve the problems identified, which generated a significant reduction of the rejection costs raised in 2020.
Conclusion: The results pointed out that the quality tools are effective for identifying causes and solving problems related to scrap. From 2018 to 2020 the reduction was 95% and continued consistently in 2021, showing that the problem had been consistently solved.
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Abstract
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en
Background: Globalization has increased competitiveness among markets and consequently, companies have sought to optimize their production processes to reduce scrap and production costs through the implementation of advanced technologies and quality tools. The quality tools facilitate the resolution of problems that interfere with the good performance of the process, product, or service and enable the continuous improvement of the processes, contributing to the scrap reduction and increasing customer satisfaction and reducing the costs of non-conforming materials. The objective of this study is to reduce financial losses associated with scrap generation through the introduction of quality tools applied to the production process in the automated teller machine industry.
Materials and Methods: The research methodology used was the case study applied in company of Manaus Trade Zone. A literature review was conducted regarding the most relevant quality tools to solve problems used currently in the industry. Process mapping (flow chart) and brainstorming were used to identify the bottlenecks
that prevent the scrap reduction. Furthermore, pareto Diagram, trend Graph, scatter diagram, 5 Whys Analysis and 5W2H were employed in this study.
Results: Through the Pareto diagram it was possible to identify the card reader was the main cause of rejection, and along with 7 other items accounted for 78% of the 2018 and 2019 rejection costs. By using the 5W2H tool, it was possible to implement action plans to solve the problems identified, which generated a significant reduction of the rejection costs raised in 2020.
Conclusion: The results pointed out that the quality tools are effective for identifying causes and solving problems related to scrap. From 2018 to 2020 the reduction was 95% and continued consistently in 2021, showing that the problem had been consistently solved.
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Língua do arquivo
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en
Inglês
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Data da Publicação
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pt-BR
20/04/2023
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Palavra-chave
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pt-BR
Quality tools
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pt-BR
Scrap
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pt-BR
Cost reduction
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Autores
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pt-BR
Suede Rodrigues
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pt-BR
Roberval Monteiro
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Editora
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IOSR Journal of Business and Management (IOSR-JBM)
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Local
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Manaus / Brasil
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Áreas de Conhecimento
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pt-BR
Otimização de Processos Industriais
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Turma
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pt-BR
Turma 01
