A HOLISTIC VISION OF THE INFLUENCE OF QUALITY IN THE INDUSTRIAL PROCESS
Item
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Tipo do ITEM
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Artigo Ciêntifico
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Título do Artigo
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A HOLISTIC VISION OF THE INFLUENCE OF QUALITY IN THE INDUSTRIAL PROCESS
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Descrição
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This paper presents a holistic view of the influence of quality on industrial processes. In an
increasingly competitive market, companies are looking for strategic decisions that guarantee their
survival, thus making a holistic analysis of the current and future scenario, since quality has become
a prime factor for organizational growth, as well as a Competitiveness mechanism. The objective of
the study was to bring the influence that the quality makes in the industrial processes from the changes,
until the adequacy for the total satisfaction of the client. The applied methodology was the one of
bibliographical survey, in articles, books, dissertations, theses and monographs. The results show that
quality is seen by companies as a key element for organizational development. In a holistic view,
companies have focused on the concepts of quality, treating as a mechanism that has led to changes
in production processes, being considered one of the responsible for customer satisfaction.
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Abstract
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This paper presents a holistic view of the influence of quality on industrial processes. In an
increasingly competitive market, companies are looking for strategic decisions that guarantee their
survival, thus making a holistic analysis of the current and future scenario, since quality has become
a prime factor for organizational growth, as well as a Competitiveness mechanism. The objective of
the study was to bring the influence that the quality makes in the industrial processes from the changes,
until the adequacy for the total satisfaction of the client. The applied methodology was the one of
bibliographical survey, in articles, books, dissertations, theses and monographs. The results show that
quality is seen by companies as a key element for organizational development. In a holistic view,
companies have focused on the concepts of quality, treating as a mechanism that has led to changes
in production processes, being considered one of the responsible for customer satisfaction.
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Língua do arquivo
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inglês
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Data da Publicação
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Ano 2017
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Palavra-chave
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Quality
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Processes
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Influence
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Satisfaction
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Autores
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Fernando Paulo Teles
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Jandecy Cabral Leite
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Lina Botelho
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Local
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UFPA - Belém, 2017
