Application of queuing theory to a financial institution in the public service sector in the city of Manaus
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Tipo do ITEM
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Artigo Ciêntifico
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Título do Artigo
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Application of queuing theory to a financial institution in the public service sector in the city of Manaus
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Descrição
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Abstract
This paper aims to apply queuing theory to a banking service system. Financial institutions are known
to attract large audiences on a daily basis, generating long and lengthy queues. Based on empirical
knowledge, it is common to use seasonality to explain the increase and decrease in the flow of people
in the agencies, either because it is the payment week of a wallet, the workers' lunchtime. This paper
aims to apply the theory in a system, with the objective of increasing the company's competitiveness,
so that it is remembered as the customer's first choice.
Keyword: Service; Queue Theory; Decision Making; Banking.
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Abstract
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Abstract
This paper aims to apply queuing theory to a banking service system. Financial institutions are known
to attract large audiences on a daily basis, generating long and lengthy queues. Based on empirical
knowledge, it is common to use seasonality to explain the increase and decrease in the flow of people
in the agencies, either because it is the payment week of a wallet, the workers' lunchtime. This paper
aims to apply the theory in a system, with the objective of increasing the company's competitiveness,
so that it is remembered as the customer's first choice.
Keyword: Service; Queue Theory; Decision Making; Banking.
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Língua do arquivo
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inglês
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Data da Publicação
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Ano 2019
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Palavra-chave
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Service
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Queue Theory
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Decision Making
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Banking
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Autores
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Alyne Carvalho Farias
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David Barbosa de Alencar
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Alexandra Priscilla Tregue Costa
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Antônio Estanislau Sanches
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Local
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ITEGAM - Manaus, 2019
