A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State
Item
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Tipo do ITEM
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Artigo Ciêntifico
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Título do Artigo
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A Proposal to Implement a Business Guidance Service (BGS) Manual Based on Business Process Management (BPM) Methodology: A Case Study in a Public Company in the Amazonas State
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Descrição
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Abstract
The public company operates directly focused on providing services to clients operating in the Amazon
trade sectors. This paper aims to present a previous study on the proposal to implement a Business
Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business
Process Management (BPM) methodology.
Keyword: Business Process Management (BPM). Business Guidance Service Manual (BGS). Public Company -
Amazonas - Brazil.
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Abstract
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Abstract
The public company operates directly focused on providing services to clients operating in the Amazon
trade sectors. This paper aims to present a previous study on the proposal to implement a Business
Guidance Service Manual (BGS) in a public company in the State of Amazonas through the Business
Process Management (BPM) methodology.
Keyword: Business Process Management (BPM). Business Guidance Service Manual (BGS). Public Company -
Amazonas - Brazil.
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Língua do arquivo
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inglês
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Data da Publicação
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Ano 2019
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Palavra-chave
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Business Process Management (BPM)
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Business Guidance Service Manual (BGS)
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Public Company - Amazonas - Brazil.
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Autores
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Célio Nascimento Vinhorte
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David Barbosa de Alencar
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Alexandra Priscilla Tregue Costa
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Antônio Estanislau Sanches
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Local
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ITEGAM - Manaus, 2019
