Process optimization of an emergency unit, using the quality tools, MASP and PDCA
Item
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Tipo do ITEM
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Artigo Ciêntifico
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Título do Artigo
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Process optimization of an emergency unit, using the quality tools, MASP and PDCA
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Descrição
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Abstract
Quality is one of the main points addressed in an organization, is a differential for its survival. In
addition, it has a relevant importance when it comes to customer service and satisfaction. The present
study started with the question of how to improve the quality of care provided to users in an
emergency care unit. Through studies will be presented in this article internal processes related to
hospital care, which will be used quality tools and through the MASP tool and through the PDCA cycle
identified problems, through these tools will be suggested corrective and preventive actions.
Keyword: Quality Tools; Prompt Service; MASP; PDCA;
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Abstract
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Abstract
Quality is one of the main points addressed in an organization, is a differential for its survival. In
addition, it has a relevant importance when it comes to customer service and satisfaction. The present
study started with the question of how to improve the quality of care provided to users in an
emergency care unit. Through studies will be presented in this article internal processes related to
hospital care, which will be used quality tools and through the MASP tool and through the PDCA cycle
identified problems, through these tools will be suggested corrective and preventive actions.
Keyword: Quality Tools; Prompt Service; MASP; PDCA;
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Língua do arquivo
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inglês
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Data da Publicação
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Ano 2019
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Palavra-chave
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Quality Tools
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Prompt Service
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MASP
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PDCA
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Autores
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Jordan Victor Trindade
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David Barbosa de Alencar
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Alexandra Priscilla Tregue Costa
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Antônio Estanislau Sanches
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Local
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ITEGAM - Manaus, 2019
