Application of the Queue theory in the Optimization of systems of attendance in the ice Cream Shop in the city of Manaus-AM-Brazil
Item
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Tipo do ITEM
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Artigo Ciêntifico
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Título do Artigo
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Application of the Queue theory in the Optimization of systems of attendance in the ice Cream Shop in the city of Manaus-AM-Brazil
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Descrição
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Abstract— A queues through investigations of probability distributions generated and directed to the flow of customers and
services to meet the demand of new customers waiting time in queues through practical ways. This work had as objective, a
real reduction in the service queue of an ice cream shop. They were selected according to the specific needs of the
optimization of processes, eliminating bottlenecks and processes. Some services have taken into account the peculiarities of
the place, and public, having been receiving quality services and financially for the clients.
Keywords— Theory of Queues, Process optimization, probability.
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Abstract
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Abstract— A queues through investigations of probability distributions generated and directed to the flow of customers and
services to meet the demand of new customers waiting time in queues through practical ways. This work had as objective, a
real reduction in the service queue of an ice cream shop. They were selected according to the specific needs of the
optimization of processes, eliminating bottlenecks and processes. Some services have taken into account the peculiarities of
the place, and public, having been receiving quality services and financially for the clients.
Keywords— Theory of Queues, Process optimization, probability.
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Língua do arquivo
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inglês
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Data da Publicação
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Ano 2019
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Palavra-chave
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Theory of Queues
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Process optimization
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probability
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Autores
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Manoel Eurizelio lima Maia Junior
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Marden Eufrasio dos Santos
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David Barbosa de Alencar
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Local
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ITEGAM - Manaus, 2019
