The 5s Program in School Spaces a Proposal For Quality Improvement
Item
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Tipo do ITEM
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Artigo Ciêntifico
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Título do Artigo
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The 5s Program in School Spaces a Proposal For Quality Improvement
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Descrição
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Abstract— In an increasingly competitive market, companies have shown a constant interest in improving their
processes. In this sense, the 5S program is a tool that addresses these issues of pro cess quality, promoting
organization of spaces, elimination of waste and optimization of time. In this perspective, this study proposes the
implementation of the 5S program in a private elementary school in the city of Manaus-AM, in order to optimize
the spaces to improve its use, to develop a sense of organization in school employees and to promote the
efficiency of quality of services provided. This research was based on the qualitative approach and used the case
study as a methodology. The tools used were the 5s Program, the Ishikawa tool, the Brainstorming and a
questionnaire. The result showed that the 5s program can promote quality in the processes, optimization of the
physical space of the school secretariat that was the scenario of application of the program and the personal
development of the collaborators.
Keywords— Quality program, 5S, Quality in school.
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Abstract
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Abstract— In an increasingly competitive market, companies have shown a constant interest in improving their
processes. In this sense, the 5S program is a tool that addresses these issues of pro cess quality, promoting
organization of spaces, elimination of waste and optimization of time. In this perspective, this study proposes the
implementation of the 5S program in a private elementary school in the city of Manaus-AM, in order to optimize
the spaces to improve its use, to develop a sense of organization in school employees and to promote the
efficiency of quality of services provided. This research was based on the qualitative approach and used the case
study as a methodology. The tools used were the 5s Program, the Ishikawa tool, the Brainstorming and a
questionnaire. The result showed that the 5s program can promote quality in the processes, optimization of the
physical space of the school secretariat that was the scenario of application of the program and the personal
development of the collaborators.
Keywords— Quality program, 5S, Quality in school.
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Língua do arquivo
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inglês
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Data da Publicação
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Ano 2019
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Palavra-chave
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Quality program
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5S
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Quality in school
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Autores
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Lilyan Santarém Rocha
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Marden Eufrasio dos Santos
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David Barbosa de Alencar
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Milton Fonseca Junior
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Ivan Leandro Rico Rodriguez
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Manoel Henrique Reis Nascimento
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Local
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ITEGAM - Manaus, 2019
